WDC Networks acts in the market since 2003 and is positioned in the technology segments: Ultra broadband (FTTH, DWDM, Fiber); Surveillance with intelligence: analytical, integrated via Internet; IoT: products that are connected via network and integrated in the life of each person; professional and consumer Wi-Fi; Cloud computing: data center solutions; Professional audio and video: IP solutions for presentation, sounding and acts through the sale to a network of channels in all the Brazilian states, and with a structured logistics team, we can serve orders quickly in the more than 5000 Brazilian cities in a quick and efficient way.
WDC Networks believes that on of the critical success factors is to change the purchase experience in their channels the best as possible, increasing the technical support to projects, with a quick and effective commercial service, offering an integrated line of products that enables the sale to the same customer and mainly creating options of payment methods, credit and technical training to the partners.
We believe that the customer satisfaction is our main purpose, the company has the quality certification ISO 9001 since 2014.
WDC Networks understands that the values are our beliefs, that is, they are our criteria that guide us in making decisions. They are:
1. Always seek to do good, promoting the Health and Well-being of our collaborators, paying them a fair salary for the work and not wishing or promoting the bad to anyone.
2. Always be a legal company in all senses, respecting the laws, being friendly in the service and respect the diversity of thought, valuing the human being, independently from the color, social condition, age, religion.
3. Seek the performance and productivity. We believe the constant improvement, making more with less resources.
4. We believe that innovation is an instrument of competitiveness.
5. Meritocracy is fundamental and we seek to award those who highlight and promote the company’s growth.
Our mission is to built a company that is successful, profitable and has a sustainable growth where it can contribute to the development of the environment where we operate, the society where we live, preserving the environment, and making our families to have a better future.
Based on these values, the company has defined the SGQ objectives:
• The customer full satisfaction;
• Acquire knowledge in new technologies with the participation in trade fairs and keep the production with low rates of rework;
• Achieve the rate of compliance with the supplier;
• Qualify and update the knowledge of the work team.
The WDC Networks Quality Policy is focused in the customer satisfaction, honoring deadlines and agreements made with them. We always look for innovation in our products and processes, creating strong partnerships with our suppliers and service providers and always maintaining a good working environment and a motivated team.
A qualificação inicial do fornecedor de matéria prima que afeta a qualidade do produto é atestada através dos requisitos básicos:
• Fornecimento de certificado do Sistema da Qualidade, de acordo com a norma ISO 9001:2015 ou;
• Produtos possuir PPB.
Se a empresa não dispuser dos certificados ou produtos com PPB:
• A WDC Networks deverá fazer uma consulta na Receita Federal, SINTEGRA, SEFAZ (Fazer o acompanhamento regularmente se o fornecedor permanece habilitado (ativo) na RFB e SEFAZ do estado dele);
• Solicitar os nomes dos principais clientes que o fornecedor atende e ligar para checar, regularidade: nas entregas, na qualidade do produto;
• Verificar a garantia oferecida;
• Cadastrar o fornecedor no sistema operacional.
Obs.01: Dar sempre preferência em comprar produtos no Estado que está instalada a WDC.
Obs.02: A qualificação inicial de fornecedores internacionais é realizada pela aprovação da Alta Direção.
The initial qualification for carriers is certified through the basic requirements:
• Provision of certificates from the Quality System, according to the standard ISO 9001:2015.
If the company does not have the certificate:
• WDC Networks should request the insurance policy and the CNPJ card;
• Also request the names of the three main customers that the carrier serves and call them to check the regularity: in the delivery, service quality.
Now that you already know the importance of the SGQ at WDC Networks and how much you are important in this process, remember: you are our extension.