Every product has its warranty term according to each manufacturer policy. See the Warranty Certificate supplied with every product.
WDC is a products distributor for the manufacturers, and depends on each of them to carry out the approval for change, as well as for the products international shipping.
The term for products change in the warranty will be the smallest possible, but in several occasions, we suffer delay in the products clearance at the customs, which can delay the change.
Even with the delay, WDC will always carry out the changes from an issued PO.
NOTE: (Products must pass by the technical support before shipping; through http://www.wdcnet.com.br/sac/ or http://www.wdcnet.com.br/SuporteTecnicoWDC/ ). If sent without authorization, we will return it immediately.
Our guarantee is “on-the-counter” standard so the products must be shipped with freight paid by the customer. We will return the repaired or changed products with freight paid by us. Products change under warranty are a right assured to the customer, but we advise that in some cases, due to the import deadlines of each manufacturer may delay the change.
If a product that is not contained in the PO is sent by mistake, it will cause the immediate return of the entire lot.
The products sent for repair/change must be packed so that its physical integrity is assured, and that it is possible to check the Serial number and/or MacAddress.
For some out-of-warranty equipment, WDC authorizes the shipping for analysis and a repair budget through the SAC channel. The client will pay a maximum of 40% of the product current value. SAC informs the complete rule if the client is interested on the service. The freight is paid by the client: round trip.
Considering that your company has State Registration, is a state tax payer, it is mandatory to send the products followed with the Invoice of the NF-e. In an XML file.
Send the NF-e XML file issued to firstname.lastname@example.org
LIVETECH DA BAHIA INDÚSTRIA E COMERCIO S.A.
ROD BA 262, RODOVIA ILHEUS X URUCUCA, S/N KM 2,8
IGUAPE – ILHÉUS/BA CEP: 45658-335
CNPJ: 05.917.486/0001-40 – I.E: 63250303