sac@wdcnet.com.br Customer Service for the Channel
The Customer Service at WDC Networks is a simple and uncomplicated channel that works in direct communication with the customer. We have a specialized AFTER SALES team that includes technical support, warranty matters, product returns etc.
Our office hours are:
Monday from 8:00 am to 5:00 pm.
Tuesday to Friday from 8:00 am to 6:00 pm
To open a call, please send e-mail to sac@wdcnet.com.br or contact us by phones (11) 3035-3777 and (73) 3222-5250, with the following information to proceed with service:
- Brazilian Corporate Taxpayer Registry Number (CNPJ)
- Phone
- Manufacturer
- Model
- Serial Number
- Detaied description of the failure;
All calls to CS are recorded for your security, issuing a monitoring protocol number