SAC@WDCNET.COM.BR

SAC – CHANNEL CUSTOMER SERVICE

WDC Networks has in its SAC the concept of being an ideal channel to help with the POST-SALE communication, which includes technical support, warranty issued, purchase returns, etc.

The SAC service schedule is at Tuesdays from 8:00 a.m. To 6:00 p.m. and Mondays from 8:00 a.m. to 5 p.m.

To open a call, send an e-mail to sac@wdcnet.com.br or contact us by the telephones (11) 3035-3777 option 3 and (73) 3222-5250, with the following information:

All the calls made to SAC will recorded to your safety, generating a follow-up protocol number.

EASIER AND QUICKER FOR THE TECHNICAL SUPPORT

ON-LINE CHAT

Technical Support has an on-line service tool to address technical and setup doubts. Our technicians are available in our On-line chat, just access and you will be served, from Monday to Friday from 8:15 a.m. to 17:00 p.m.

TELEPHONE

To assist on the setup on the telephone, it is necessary to open a call with our SAC, we will contact you during our working hours.

WARRANTY

SAC will send the customers an e-mail with the shipping procedures for products to the logistics center and authorization protocol for their warranty.

The client’s first contact will always be forwarded to the support, after the support releases it to the RMA (Authorized Material Return) through the SAC channel only for the products that are approved by the support and are within the warranty period.

PURCHASE RETURN:

The customer, after contacting their sales manager with the report of the reason and the purchase INVOICE, will receive from SAC, if the return is approved, an e-mail with the protocol authorizing for immediately return.

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