Our sales teams are currently remote working in São Paulo, Brazil, due to the pandemic, but we are doing business as usual.

sac@wdcnet.com.br Customer Service for the Channel

The Customer Service at WDC Networks is a simple and uncomplicated channel that works in direct communication with the customer. We have a specialized AFTER SALES team that includes technical support, warranty matters, product returns etc. 

Our office hours are 

Monday from 8:00 am to 5:00 pm. 

Tuesday to Friday from 8:00 am to 6:00 pm  

To open a call, please send e-mail to sac@wdcnet.com.br or contact us by phones (11) 3035-3777 and (73) 3222-5250, with the following information to proceed with service: 

  • Brazilian Corporate Taxpayer Registry Number (CNPJ) 
  • Phone  
  • Manufacturer 
  • Model 
  • Serial Number 
  • Detaied description of the failure; 

All calls to CS are recorded for your security, issuing a monitoring protocol number